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Customer Service

Shipping & Delivery
Diamond Studs Wholesale (DSW) usually ships items within 2-5 business days. In the event that items are low in stock, items usually ship within 7-15 business days. DSW doesn't accept alternate shipping addresses, the item must be shipped to the billing address (when a credit card is used), no exceptions. Our preferred method of shipment is UPS, FedEx (International orders) and the United States Postal Service. Tracking numbers are always provided via email, usually as soon as the item is boxed for shipment. Feel free to contact us if you would like the status update for your item.
Privacy & Security
DSW will not sell or distribute customer information to any third party companies. Our customer's privacy is our top priority, which is why we have daily Virus Scans and 256-Bit SSL Encryption. This Secure Socket Layered Encryption makes sure that your information is secure when checking out on our dynamic website. For this reason, the website is the preferred method of placing an order.
Returns & Replacements
Your satisfaction is our #1 priority. If you are not happy with your purchase, you may return it for a refund / exchange within 30 days. You have 30 days to return the merchandise (in new and untamered condition) for a refund of your purchase price (certain restrictions apply, please see return policy page).   After 30 days, we offer a lifetime upgrade / exchange policy. You are able to return the goods to us for an exchange of any merchandise we carry in our store. You will get the full value of your purchase towards the upgrade.
Our dynamic website is specially designed to take customer's orders. In the event that you are not able to make a purchase online and would like to speak with a representative, we are available to answer the phones are 888-98-STUDS. Our hours of operation are 10 AM - 5 PM (PST).
Payment, Pricing & Promotions
DSW offers competitve wholesale pricing on all of our merchandise. Since our prices are so aggressive and competitive, we seldomly have promotions. The methods of payment DSW accepts are Credit Card (domestic orders only), Cashiers Checks, Money Orders & Bank Transfers. Depending on your method of payment, we can imply a certain promotional discount to the order.
Viewing Orders
If you register for an account with Diamond Studs Wholesale, you are able to view your order status. Usually items are shipped within 2-5 days.
Updating Account Information
You are able to update your account information by logging into your user account or via telephone.